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COMMON QUESTIONS
Frequently Asked Questions
Find answers to common questions about tour reservations, payment methods, car rentals, and services.
Q. How do I book a tour package on the website?
Simply choose your desired package, select your date, input the number of participants, and specify your transport upgrade. Upon clicking "Confirm Booking", you can pay directly via Midtrans or select WhatsApp for manual payment coordination.
Q. Are the prices inclusive of a driver and fuel?
Yes, all of our private tours and car rentals include a clean air-conditioned vehicle, fuel, and a friendly professional English-speaking driver.
Q. Can I customize my tour itinerary?
Absolutely! We are highly flexible and understand that every guest has their own favorite spots. You can discuss custom itineraries directly with our admin team on WhatsApp.
Q. What payment methods do you support?
We provide instant online payments through Midtrans (Credit Card, Bank Transfer Virtual Account, QRIS, and e-Wallets). Alternatively, you can choose the manual bank transfer payment method.
Q. What is the cancellation policy?
Free cancellations or reschedule requests are allowed up to 24 hours prior to the scheduled pickup time. Cancellations made within 24 hours may incur a small administrative charge.
Q. How can we contact your customer service team?
You can contact us anytime via the floating contact widget at the bottom right of the website (WhatsApp, Facebook, Instagram, Email) or send an email directly to info@royalcakrabalitour.com.